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FOI Appeals

Please visit our Freedom Of Information section for information on complaints concerning an FOI Request.

The Complaints Commissioner recommends that we have an Internal Complaints Procedure Our policy for handling complaints is set out below.

Procedures for handling complaints and recommendations

If you wish to express concern about an evaluation or another aspect of the work of the Office of Education Standards, please write to the Chief Inspector.

How we handle a complaint

During an evaluation

Explain and discuss the matter with the head of the institution or the principal of the school being evaluated. If the incident occurred during the week of the inspection, you should do this immediately after the action that gave rise to your concern. The head of the center or principal will seek a resolution by sharing the concern with the lead inspector.

If you feel your complaint has not been resolved, you and the head of the institution or principal should together speak with the lead inspector about your concern.

If the complaint has still not been resolved then, the lead inspector will pass this on to the Chief Inspector/Director who will deal with the matter or inform the Chief Officer, should this become necessary.

You will receive a full response within 25 working days.

Outside of an evaluation

If the incident is not related to an evaluation

  • Write to the Chief Inspector.
  • The Chief Inspector will acknowledge your complaint within five days. You will then receive a full response within 25 working days.


We also welcome suggestions for improvements and will take them seriously as a part of developing and improving our services.

Please be assured that confidentiality will be respected at all times. The information you provide will only be shared with those investigating/resolving the complaint.


The addresses and telephone numbers you may need are:

Director — Office of Education Standards

P.O. Box 128

Government Administration Building

Grand Cayman KY1-9000


Telephone: 244-2391

Email: adminOES@gov.ky